Telecommunications
In today’s global business environment, the need for fast, efficient, cost-effective, and secure communications to customers, employees, suppliers, and business partners has grown exponentially. Link Technologies meets this growing demand by specializing in telecommunications solutions (tele.LINK practice) across a broad base of industries including hospitality, healthcare, utilities, and federal, state, and local government agencies.
Our tele.LINK professionals are certified in VoIP Phone Systems, IP Communications, IP Convergence, and Contact Center Solutions and hold the highest level of telcom certifications & domain expertise.
Some examples of our telecommunications solutions offerings include:
- VoIP Gateways, Routers & Switch End Points
- Traditional PBX and IP PBX Conversions & Integrations
- Telephony Hardware & Software Upgrades & Backups
- Standard & Proprietary Protocols SIP, ISDN, SS7, NRS, SNPSS, TCP, FTP
- Call Center Solutions / Automated Call Distribution (ACD) Scripting
- Unified Messaging & Voice Mail Implementations
- Telecom Project Managers
- VoIP & IP PBX Experts
- Telecommunications and Network Engineers
- PBX Administrators
- Call Center Managers, Supervisors & Analysts
- Trunking (SIP) Specialist
- IT-CPE Implementations
- Switch Technicians
- Senior Software Engineers
- Automation & Billing
- Cable Pullers/Splicers
- Fiber Network Engineers
- Telecom Integrators
- Broadband/Wireless
- DBA (Data Base Admin)
- "WiMAX / Personal Communications Services (PCS) Manager
- Network Topologies
- Unified Communications & Voicemail
Provide IT Infrastructure and help desk services by creating billing solutions, automated report, voice and data integration services and provide telecom consulting services to Telecomm industry leaders such as:
- AT&T
- Avaya
- Alcatel/Lucent
- Cisco Systems
- Nortel Networks
- NEC America
- Verizon
- Century Link (Embarq)
- Carriers (RBOCs, CLEC, DLEC)
- Wireless, Sprint
- ISPs
Link has extensive experience and proven expertise in designing solutions for wireless, wireline, ISP, VoIP and broadband content providers.
- VoIP Solutions, VoIP Servers, VoIP
- System Integration (e.g. Email, Voice-mail and Fax)
- Automated Call Distribution (ACD) Solutions
- Contact Center and IVR application Design & Support
- Managed PBX Networks (Voice & Data)
- System Integration
- Complex Networked Environments
- IT Help Desk Services
- Unified Messaging Services
- PBX Administration and Support Services
- Backup and Disaster Recovery Plans
- Cable and Wiring
- Wireline (e.g., physical wire) , Wireless, ISP, and Broadband
- Customer Premise Equipment (CPE) Implementations
- Telecom Installation, re-installation, de-installations
