ERP
Focusing on core business areas is a must and speed and agility are needed to survive and thrive. Organizations are responding to these challenges and opportunities by implementing Enterprise Resource Planning (ERP) systems.

Link Technologies helps customers achieve this end-to-end ERP vision by managing the entire process, from the back-end operations that run the enterprise to the front-end service applications used to interface with customers. We provide strategy development that includes needs assessment, business case studies, system selection, technology planning, system and technical architectures, and program management.

Link Technologies consultants provide the knowledge and experience needed to make your ERP implementation and business a success. Our solutions easily integrate (without duplication) software modules for business areas such as marketing and sales, field service, product design and development, production and inventory control, procurement, distribution, industrial facilities management, process design and development, manufacturing, quality, human resources, finance and accounting, and information services.

Link Technologies provides an array of services customized to meet your enterprise needs, including:

Customize/Configure ERP Software
Business Systems Analysis and Process Redesign
Business Problem Resolution
Business Requirements
Technology Solutions
System Integration and Acceptance
Training and Change Management
Post-Installation System Review
Business process improvement

CRM
Today, companies are now seeing the benefits of Customer Relationship Management (CRM) as a business process versus a technology piece--CRM has become a critical component to the success of practically every company. Link Technologies understands the importance of customer relationships. We nurture our relationships through best practices, appropriate technology and a customer-centric attitude—these practices ensure our success in the CRM marketplace. Backed by extensive experience in systems integration projects, Link Technologies is leading the market in helping customers implement/integrate CRM technologies. We will facilitate the automation of all your key business processes—from lead generation to sale orders, from product shipment to customer service—across your entire company and through your trading partners. Our CRM solutions enable easier access to a real-time view of all key business metrics, enabling you to make better, faster decisions in an increasingly competitive landscape. We will ensure the seamless tie of CRM applications with financials, order management and shipping applications to support your entire sales process. As a result, your departments can work collaboratively to increase customer satisfaction and boost retention rates.

Link Technologies’ success is based on wide-ranging project expertise, an integrated team approach, proven methodologies, a strong design and testing phase, and shared expectations on the part of the consulting team and customers. Return on investment is obviously a key issue when designating resources and deploying a CRM strategy. Link Technologies can employ a CRM solution that will maximize ROI, improving marketing effectiveness and optimizing multi-channel interactions with customers. Using the products of CRM market leaders such as Lawson, PeopleSoft and SAP, Link Technologies consultants design solutions for customers uniquely tailored to the dynamics of their enterprises and industries.

Our CRM competencies include:

CRM Systems Integrator
Relationship Management
Customer Support
Opportunity Management
Management of Critical Product Data
Enterprise Marketing Management
Marketing, Sales and Service Integrator
Performance Improvement

Our ERP/CRM technical suites include: